From his experience with his former company, eLogistics, he learned that if thereвЂ™s something you want your business to be a leader in, it must extend throughout the company. Tony HsiehвЂ™s most important piece of advice is to never outsource the one thing you want your company to be best at. Happy employees will be passionate about their jobs and make customers happy through great service. Since a companyвЂ™s culture and its customer service are closely tied together, delivering great customer service and making your customers happy is only possible if you start by treating your employees well and making them happy. They wanted to focus on extraordinary customer service, and on delivering happiness to people through great service. Tony and the Zappos team decided that customer satisfaction and creating a WOW experience for their customers was the one thing they wanted to become great at. They were just looking to make a lot of money and retire. Caught up in the rush and excitement of the companyвЂ™s success, the company culture suffered, because the new hires werenвЂ™t passionate about LinkExchangeвЂ™s mission. This is exactly what happened to Tony Hsieh and his first company, LinkExchange, when they began growing so quickly that he realized he didnвЂ™t even recognize the people in his own office. Make these hiring mistakes, and you are bound to wake up one morning realizing that you no longer enjoy your workplace and the people in it. You have to ensure every person on your team shares your vision and wants to be a part of the company culture youвЂ™ve created.Д¬onversely, making quick hires can be seriously damaging to company culture if they are out solely for personal gain and career advancement. No matter how many positions you think have to be filled, always take the time to carefully consider each new hire. Growing too quickly and hiring the wrong people can diminish your companyвЂ™s culture. But beware of hypergrowth and take it as a warning sign. Rapid growth for your company can be exciting, gaining investment dollars and hiring new employees every week. Growing fast can be counterproductive if the wrong people are hired

Pursuit of happyness sparknotes